![]() *If your SIM is lost or stolen and you notify the Team within 24 hours, you will be liable for Charges that are not part of your allowance relating to the unauthorised use of the SIM (including call Charges) up to £100 only. ![]() See Requesting Proof of Purchase for a Virgin Mobile handset for more details. If you don’t have Virgin Media Protect, but bought your phone or device from us, then we can send you Proof of Usage to support any claim with a third party insurance company. If you have insurance with Virgin Media Protect, you can find details about how to make a claim online here.
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